FAQs

Stock & Products:

What sizes do you stock?

We have a varied product range and offer different styles fitting sizes 8-26. 

 

Delivery & Shipping:

How much is shipping?

UK mainland delivery is £4.95

International standard shipping is £9.80

Free Click and collect in store is also available at checkout.

 

How long will it take for my order to be delivered?

UK mainland deliveries should arrive with 2-3 business working days.

International deliveries should arrive within 7-9 business working days.

How long do Click and collect orders take?

PLEASE NOTE

• All delivery time frames are guidelines.

• All orders placed over a bank holiday will be processed and dispatched on the following working day.

• Please ensure all delivery addresses and instructions are entered correctly.

 

Returns, Faulty Items & Exchanges:

Please note that the following applies for all returns:

* Items must be returned within 14 days of the date shown on the dispatch note.

* Items must be unworn and unwashed.

* Shoes must be tried on indoors.

* Items must have all tags attached.

 

How long do I have to return an item?

*For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. For all international customers, please return unsuitable items within 14 days of receiving your parcels. Please return unsuitable items in their original packaging.

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How long does it take to process my return?

*We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you.

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How can I track the status of my return?

*As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

 

How do I return an item?

1. Re-pack the item in sealed bag with labels and tags still attached.

2. Please let us know what was wrong with the item on this slip and send the parcel to:

NEW COLLECTION LEEDS LTD

21 High Street

Yeadon

Leeds

LS19 7SP

3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. As any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.

4. Keep your certificate of postage safe as you will need this as your proof of return.

 

How much does it cost to return an item?

Typically, it usually costs £4 to deliver an item back to us, as we are a small independent company I'm afraid we don’t offer a free return service.

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What should I do if I receive an incorrect/faulty item?

If you receive a faulty item and would like a refund, please send us a message to sales@newcollectionleeds.com advising us of your order number along with the name of the item affected and the details of the problem (if you can please send us a picture of the fault) so that we can investigate this for you.

Please return the item to us following the same procedure as stated in "How do I return an item". We will examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.

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Can I exchange and item?

*Yes, we are able to process exchanges for you. You can either email sales@newcollectionleeds.com or call us on (0113) 2508500.